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Strategic Key Account Manager

Assetlink - Australia,

Source: uWorkin



Established in 1993, Assetlink is an Australian owned facilities services provider with over 3000 people serving over 1200 customers in Australia and New Zealand. Specialising in the provision of standalone cleaning and security services or a tailored integrated solution, Assetlink support businesses to manage their assets and operations in the commercial, retail, aviation, health & aged care and mining sectors.

Job Description

Reporting to the General Manager of Business Development and Client Relations, we are seeking to secure a talented Key Account Manager, located in NSW or Brisbane.

Your key responsibilities include partnering with internal and external stakeholders to ensure the smooth delivery and execution of our suite of services in line with the contract’s key performance requirements. Working in a matrix structure, you will lead cross-functional teams and deliver strategic outcomes and service excellence to our client.

What you will be doing to maintain and grow the contract

  • Foster productive relationships throughout client structure in Australia and New Zealand
  • Drive proactive and insightful communications of site, portfolio, and overall Assetlink performance across the portfolio
  • Coordinate and influence operational performance to ensure contractual requirements are achieved and exceeded
  • Actively seek out feedback for continuous improvement and ongoing innovation and service evolution
  • Support overall commercial health of account and own strategies for growth
  • Lead customer service focus and ensure all customer service metrics are achieved
  • Never negotiate on safety
  • Act as Assetlink SME and industry, leveraging internal and external capability to deliver proactive solutions
  • Ultimately, ensure the longevity and health of client partnership is maintained

You will have

To be successful in this role, you will have successfully managed a high value, complex, national account and have gained a suite of skills as follows:

  • Previously worked in the service sector such as the Facilities Maintenance, Multi-site Retail, Hospitality, Real Estate or Marketing where you have been responsible for retaining and renewing sizeable contracts
  • Track record of success delivering positive shifts in account performance and achieving key performance indicators
  • Advanced stakeholder management and influencing skills
  • Previous experience managing and mentoring cross-functional teams, located across multi-sites in Australia and New Zealand
  • High level organisation skills coupled with excellent oral and written skills
  • Capability to identify and interpret data and present it in a logical and engaging manner
  • Familiarity with complex contracts and regulatory and statutory requirements in the workplace

Qualifications and experience

  • Qualifications in commerce, marketing, communication or law and related work experience - ideal

If you are an energetic and personable Key Account Manager who is passionate about delivering an essential service, driving outcomes and committed to making a difference - please let us have your CV and cover letter by clicking 'Apply' - we would love to hear from you. Or for a confidential discussion please call Charlotte Williams on 0481 008 704.

We are only able to consider candidates with full, permanent Australian work rights.

Assetlink’s Diversity Commitment:

Assetlink is committed to maintaining, growing and supporting our diverse and inclusive culture, by seeking and promoting diversity within each of our work sites. We welcome and encourage applications from diverse community groups and ages including Aboriginal and Torres Strait Islander, LGBTIQA, people with disabilities, women, and other diversity groups.

Currently, Assetlink is representative of around 80 nationalities, speaking 59 different languages. Assetlink recognises the benefits of diversity in creating amazing customer experiences, increasing productivity and encouraging business growth.