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18

March

Customer & Operations Reporting Analyst

Hays - Sydney, NSW

Any Industry
Source: uWorkin

JOB DESCRIPTION

Analyse data and provide insights on a range of operations and customer feedback and issues


Your new company
Our client are a large State Government agency

Your new role
The purpose of the role is to support the Senior Manager Customer & Services by analysing data and providing advice on a range of operations and customer feedback and issues, and to develop, manage and review documentation of customer operational requirements associated with operations.

Key accountabilities

  • Undertake and manage research and analysis of customer information, feedback and other available customer data to identify opportunities for service improvement through the delivery of projects
  • Extract, analyse and report customer and operational data, metrics and dashboards, using a range of exploratory data analysis techniques and provide appropriate reports and recommendations
  • Support customer advocacy for the needs of the customer across the Sydney Metro product through the use of customer research and data gathered from multiple sources, including TfNSW, to ensure informed decision making at planning, development and delivery stages
  • Provide advice and assist with the development of systems and processes to verify operational activities and monitor performance of a number of elements for the Sydney Metro North West Line

What you'll need to succeed
  • Power BI Reporting capabilities
  • Have worked in a customer experience environment
  • Good written skills
  • Experience analysing large sets of complex data
  • Advanced MS Excel skills
  • Good stakeholder engagement skills
  • Candidates with transport or aviation industry experience will be looked upon favourably

What you'll get in return
  • 6 month contract with a view to go permanent
  • Flexible working arrangements
  • Good daily rate on offer

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

LHS 297508 #2481971