• Somerton location
• Customer service within a freight forwarding team
• International & local transport

We are looking for a customer service co-ordinator to join a busy team within a well-known Australian Manufacturing & Logistics company. You will be based at their Somerton office but then moving to their new location in Epping in a months time. Working within a team of freight forwarding specialists , it is essential that you bring the same level of experience and skills to compliment the team.

Requirements of the role:

• Timely processing of jobs to achieve service level agreements
• Proactively informing customer on shipment status and exceptions
• Provide quotations through commercial team
• Receive and manage any customer complaints & service queries
• Work with Airlines, Shipping lines and overseas agents when resolving customer issues
• Build and maintain strong relationships with clients, provide high level of customer service
• Use CargoWise order management module to log client orders and manage orders
• Liaising with 3PL agents or representative regarding shipping process related matters
• Work closely with operations to ensure response time are within 24 to 48 hours for international issues

Experience you will bring:

• Freight forwarding experience across operations, Customs documentation, Cartage
• Invoicing, Track and Trace, Air-Sea, Imports-Exports knowledge
• Previous customer service experience
• Multi-tasking in a high paced environment
• Cargo Wise Enterprise system knowledge
• International & Local Transport experience
• Customs clearance knowledge

Next Steps:

For further information on this fantastic opportunity to join a growing brand in the industry, hit APPLY now. Alternatively, please call our office on 03 9099 1600 for a confidential discussion.

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