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Guest Services Manager - Rouse Hill

Assetlink - Rouse Hill, NSW

Trades & Services
Source: uWorkin


A unique opportunity exists for a Guest Services Manager with an extensive background in integrated retail services!

  • Rouse Hill Town Centre - oversee and manage the cleaning and security teams
  • Identify opportunities to provide innovation and value-add for the client
  • Award winning Facilities Services Management company


Established in 1993, Assetlink is an Australian owned facilities services provider with over 3,000 people serving over 1,200 customers in Australia and New Zealand. Specialising in the provision of standalone cleaning and security services or a tailored integrated solution, Assetlink support businesses to manage their assets and operations in the commercial, retail, aviation, health & aged care and mining sectors.

An exciting opportunity has become available for a professional, organised and customer focused Guest Services Manager to work with one of Assetlink’s significant clients located in Rouse Hill, NSW. In the Hills District, approximately 35 kms from Sydney CBD - Rouse Hill Town Centre is a true town centre with streets, a Town Square, outdoor dining and a mix of indoor and outdoor spaces.

You will oversee and manage the operations of the cleaning and security teams and deliver an exceptionally high level of service. 

What you will be doing:

  • Become a trusted partner and subject matter expert (SME) for the Client
  • Manage the customer service, security, maintenance and cleaning teams
  • Participate in regular meetings with the Client and Stakeholders to report on performance related KPI's and operational issues
  • Ensure compliance with contract requirements and collaborate with all stakeholders.
  • Provide strong leadership, coaching, mentoring and inspiration to your teams to deliver the Assetlink Way
  • Identify opportunities to provide innovation and value-add for the client
  • Oversee all financials and control the P and L
  • Identify any problem areas affecting your area of responsibility and develop, implement, and monitor appropriate strategies to address these issues
  • Undertake staff training and ensure leadership and compliance with Occupational Health and Safety requirements

You will have:

  • Passion and commitment to deliver customer service to the highest standard
  • Experience in managing a team, performance management and employee relations experience
  • Ability to give direction as well as being able to motivate your team
  • Demonstrated Client relationship management experience
  • Strong influencing skills and the capacity to deal with issues proactively
  • Excellent communication and presentation skills both written and verbal
  • Ability to lead in a Culturally and Linguistically Diverse Environment (CALD)
  • Facilities management experience and a background within a retail/commercial environment
  • Strong financial / business acumen and exceptional attention to detail
  • High standards of personal grooming, presentation, and professional conduct
  • Ability to work flexible hours to support your team and the client
  • Competent computer skills are an absolute necessity
  • Familiar with OHS practices and legislation

An exciting position that represents a unique opportunity to make a difference by establishing an environment which fosters high morale, performance, ethical behaviour, and the general well-being of personnel.

If you are a highly motivated and enthusiastic individual with a commitment to providing excellent service, a safe environment and would like to be part of our award winning team – we would love to hear from you. Please click on Apply and let us have your CV and cover letter.

We are only able to consider candidates with full permanent Australian work rights.

Assetlink’s Diversity Commitment:

Assetlink is committed to maintaining, growing, and supporting our diverse and inclusive culture, by seeking and promoting diversity within each of our work sites. We welcome and encourage applications from diverse community groups and ages including Aboriginal and Torres Strait Islander, LGBTIQA, people with disabilities, women, and other diversity groups.

Currently, Assetlink is representative of around 80 nationalities, speaking 59 different languages. Assetlink recognises the benefits of diversity in creating amazing customer experiences, increasing productivity, and encouraging business growth.