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22

March

Front Of House, Guest Services

Colliers International - Melbourne, VIC

Administration & Secretarial
Source: uWorkin

JOB DESCRIPTION

Full Job Description
Company Description

As Australia’s own global real estate success story, the Colliers International brand was established in Australia in 1976. With 2000 people operating from 23 Australian and 26 New Zealand company owned and affiliate offices, we provide a full range of professional services for real estate investors, owners and occupiers across transactions, advisory and management.

In 2021, we continue to build on a track record of revenue and profit result growth, and have been widely recognised for our enterprising culture by the likes of:

The Australian newspaper - ranked our ANZ business as the 20th most profitable enterprise in Australia, measured by return on shareholder funds.
Aon - Best Employer in Australia for the fourth year running.
LinkedIn - “Top 25 Companies where Australia wants to work”.

Job Description

We currently have a great opportunity for YOU to accelerate your success by joining our Business Services team located in our Melbourne CBD Head Office.

The position provides a 5-star front of house, guest service experience to all staff and visitors. You will create the first impression our clients have of this well-respected brand as well as being a central and valued member of our wider team. The right candidate will know how to make our guest smile, be bubbly, energetic and aim to make every customer interaction a positive one.

The position encompasses a variety of disciplines that will provide you with versatility, flexibility, opportunity and will open multiple career pathways that you may not have yet considered.

The successful candidate will hold ownership of:
Responsible for welcoming of clients, guest and employees to the office and provide seamless experience upon arrival and departure;
Answering and directing all incoming telephone calls in a professional and courteous manner
Supporting our high standard client engagement approach through the coordination of meeting rooms, technology set-up in meeting rooms, event coordination & support all aspects of a memorable client experience
Assisting with the management and maintenance of our client’s modern in house technology
Offering outstanding corporate hospitality service including beverage service, instilling a culture of customer-centric service.

Qualifications

To be successful in this challenging role, you will require:
Minimum 2 years’ Customer Service/Concierge experience in a similar role required within a professional services office environment or experience working in a premium service environment such as 5-star hotel, airline, or high-end retail.
Highly proficient in setting up meeting room technology for client meetings
Experience managing a switchboard phone system and multiple meeting room calendars
Polished personal presentation is required
Excellent verbal and written communication skills

We are looking for someone with the ability to exceed guests’ expectations, show meticulous attention to detail, have flexibility, proficient computer skills and a positive “can do” attitude. You must be able to work both supervised and unsupervised.

The successful candidate will thrive in this friendly and fast paced environment and be rewarded for their proactive initiative & customer focus.

Additional Information

Colliers International is a leader in global real estate services and a great local success story. Ours is a culture of service excellence and collaboration that provides our people with the ideal platform to engage their clients, develop their skills and accelerate their careers. For you this means a world of opportunity and the power to succeed.

Apply now by clicking the button below, or for further information please contact Kate Dobbie on (07) 3026 3309 for a confidential discussion.

Please be advised that applications will only be accepted directly rather than via recruitment agencies.