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Claims Officer

QBE - Parramatta, NSW

Any Industry
Source: uWorkin


Builders Warranty Claims Officer – Specialty Claims

Location: Parramatta, NSW or Docklands, VIC

Type: Full-time, permanent position

Your part in a changing world

At QBE, we’re driven by our purpose – to give people the confidence to achieve their ambitions.

We are an international insurer and reinsurer offering a diverse portfolio of commercial, personal and specialty products, as well as risk management solutions. Our product portfolio includes property, motor, crop, energy, marine and aviation. We employ a team of more than 11,800 people, in 27 countries around the world.

The opportunity

We are looking for a driven and analytical professional to manage end-to-end claims across a diverse range of products in our Specialty Claims team. The Builders Warranty Claims team manages Warranty claims on behalf of the State Governments, which includes adjudicating claims against a Policy Wording with supporting documents and facilitating repairs with builders or suppliers.

This is a great opportunity for an individual who has strong experience in claims. This is an exciting and challenging role where you will work with our customers, loss adjusters, builders and suppliers to ensure the assessment and repair process for all valid claims is managed effectively and efficiently in line with jurisdictional requirements.

Your story so far

We are looking for a solution-focused individual who is motivated to develop and build on their current Claims’ experience and product knowledge.

The successful candidate will possess:

  • Previous experience in end-to-end Claims Management
  • Preferably demonstrated experience dealing with Property claims
  • An individual who prides themselves on providing an exceptional customer experience at every point of contact
  • A self-motivated individual who is eager to learn and grow on their current skills to maintain levels of excellence through times of change and show resilience in the face of a challenge
  • Ability to handle multiple and competing tasks to meet customer needs
  • An individual who can critically assess and has excellent organisational skills.

We are here to support you

We are proud to have been Voted #5 in the 2019 Top 20 Australian Workplaces for New Dads - HBF Direct Advice for Dads and we achieved Gold employer status in the 2019 Australian LGBTI Inclusion Awards.

We also offer a range of benefits to help provide holistic support for your work life, whatever your circumstance.

As a QBE employee, we will offer you:

  • Up to 12% in superannuation
  • Flex@QBE leave to enhance your work/life integration
  • Our ‘At My Best’ wellbeing program, which includes a free 12-month subscription to Headspace
  • Access to ‘Share the Care’ – 12 weeks’ flexible leave for new parents inclusive of paid superannuation
  • Income protection insurance and reimbursed Death and Total Permanent Disability insurance premiums
  • Access to REACH My Best - free holistic wellbeing coaching, nutritional, financial and legal advice and confidential counselling
  • Discounts on insurance products, car hire, hotels, goods and services
  • Benefits through our various sports and arts sponsorship partners such as free and discounted tickets.

Join us.

Click APPLY to submit your application. Successful applicants will need to complete work rights, police and credit checks through our online provider as a condition of employment.

QBE recognise the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with access requirements, alternative work arrangements or you would like to connect with one of our networks please contact us at recruitment@qbe.com.

Applications Close: COB Monday 19th April 2021

Internal Applicants: As a courtesy, please advise your current manager before applying to this role.

Number of Openings:


How to Apply:

To submit your application, click "Apply" and follow the step by step process.

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.