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Case Manager - High Complexity

QBE - Newcastle, NSW

Any Industry
Source: uWorkin


Case Manager – High Complexity

Location – Newcastle, NSW (remote candidates may be considered)

Type – 12 Month Fixed-Term Contract (2 positions available)

Your part in a changing world

At QBE, we’re driven by our purpose – to give people the confidence to achieve their ambitions.

We are an international insurer and reinsurer offering a diverse portfolio of commercial, personal and specialty products, as well as risk management solutions. Our product portfolio includes property, motor, crop, energy, marine and aviation. We employee a team of more than 11,800 people, in 27 countries around the world.

The opportunity

We are currently recruiting for two experienced Case Managers to join our team within our Insurance for NSW (TMF) business. This is a 12 Month Fixed-Term opportunity to join our NSW Health portfolio. This is a high-volume role that requires resilience, exceptional customer service and strong technical capabilities.

Your responsibilities will include:

  • Acting as the key point of contact for stakeholders, including injured workers, their employers, GPs and other medical professionals

  • The role includes adhering to set timeframes and ensuring compliance with all legislative codes and company policies

  • The QBE Case Management model involves face to face contact with stakeholders through case conferencing, claims reviews and onsite visits (COVID restrictions may change this from time to time)

  • Conducting Case Reviews for each case - planning, developing and executing claim strategies

  • Effectively setting expectations and educating both workers and employers on obligation, ensuring responsible financial claims management of your portfolio

Your story so far

  • Professional experience in Workers Compensation in either an insurance or employer-based organisation is essential

  • You have managed challenging and/or sensitive claim situations to a satisfying outcome

  • A high degree of influencing skills partnered with strong written and verbal communication skills

  • Customer service is a natural part of your day to day

  • Resilience in dealing with difficult situations

  • Developed time management skills with the ability to work in a high-pressure environment

  • A flexible attitude and a motivated, service-orientated approach that allows you to deliver superior results to your clients and deal with difficult customers confidently and empathetically.

We are here to support you

We are proud to have been Voted #5 in the 2019 Top 20 Australian Workplaces for New Dads - HBF Direct Advice for Dads and we achieved Gold employer status in the 2019 Australian LGBTI Inclusion Awards.

We also offer a range of benefits to help provide holistic support for your work life, whatever your circumstance.

As a QBE employee, we will offer you:

  • A nationally recognised qualification in Customer Engagement for successful candidates. We strongly believe in your success and fundamental to your success is the opportunity to learn and grow both personally and professionally.

  • Flex@QBE leave to enhance your work/life integration

  • Our ‘At My Best’ wellbeing program, which includes a free 12-month subscription to Headspace

  • Access to ‘Share the Care’ – 12 weeks’ flexible leave for new parents inclusive of paid superannuation

  • Income protection insurance and reimbursed Death and Total Permanent Disability insurance premiums

  • Access to REACH My Best - free holistic wellbeing coaching, nutritional, financial and legal advice and confidential counselling

  • Discounts on insurance products, car hire, hotels, goods and services

  • Benefits through our various sports and arts sponsorship partners such as free and discounted tickets.

Join us.

Click APPLY to submit your application. Successful applicants will need to complete work rights, police and credit checks through our online provider as a condition of employment.

QBE recognise the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with access requirements, alternative work arrangements or you would like to connect with one of our networks please contact us at recruitment@qbe.com.

Applications Close: COB 22nd April 2021

Internal Applicants – As a courtesy, please advise your manager before making a formal application.

Successful applicants will need to complete work rights, police, and credit checks through our online provider as a condition of employment.

Number of Openings:


How to Apply:

To submit your application, click "Apply" and follow the step by step process.

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.