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Senior Commercial Manager - Banking Partnerships - Fixed Term Contract

Citi Australia - Sydney, NSW

Source: uWorkin



  • Lead the Qantas Partnership strategy;
  • Manage Product Manager direct report including coaching, support & engagement on all partnership activities;
  • Matrix manage internal stakeholders working on the partnership to drive outcomes for the partnership
  • Develop, own, and manage effective relationships between Citi and Partners to facilitate effective business execution;
  • Maintain a thorough understanding of the market, competitor activity and relevant product and consumer trends;
  • Lead the Management of P&L and key business drivers for the partner portfolios. This includes but not limited to:
    • Sales and receivables growth driving higher returns;
    • Expense management;
    • Risk appetite and supporting policies;
    • Retention strategies;
    • Portfolio engagement, instalments and balance build; and
    • Customer Loyalty.
  • Explore, evaluate, and implement new and cost effective acquisition marketing strategies in conjunction with the acquisition marketing team and partner;
  • Deepen relationships with our Partner to drive portfolio growth that leverages their key distribution channels;
  • Manage and collaborate with the portfolio team to own the customer journey from initial engagement through to account cessation including ownership of welcome packs and journey, execution of bespoke campaigns;
  • Ensure Citibank is compliant with contractual requirements under the relevant Credit Card Agreements including the review and management of commission payments;
  • Manage all Partnership forums covering business performance, customer experience, operational issues, marketing and innovation/technology as well as executive steering committees.
  • Drive execution of product programs / campaigns, working closely with stakeholders in marketing, digital, Legal, Compliance & Decision Management; and
  • Work within Business Control to ensure adherence to laws, regulations and policies to protect the Citi and Partnership brands and franchise.

Knowledge/Experience/Technical Skills

  • 8+ years proven experience within the unsecured lending industry; 
  • Strong understanding and experience of unsecured lending drivers, products & functions;
  • Strong previous P&L Management;
  • Demonstrated ability to establish and execute to strategy;
  • Strong Product management experience;
  • Strong Relationship Management;
  • Strong Marketing experience;
  • Strong people management and stakeholder management experience, with the ability to influence through matrix authority;
  • Strong negotiation skills;
  • Strong business acumen;
  • Degree required; and
  • Advanced degree preferred.


  • Analysis and Decision Making - Identify and understand issues, problems and opportunities and develop appropriate solutions.
  • Build Effective Working Relationships - Develop and use collaborative relationships to facilitate the accomplishment of business goals
  • Business and Relationship Focus – Demonstrating an understanding of the business and its customers.
  • Builds a High Performing Team – Using a range of techniques to build, motivate and guide a high performing team that leverages diversity, has a clear structure and direction.
  • Coaches and Develops Others – Facilitating improved performance by effectively assimilating new employees, and giving advice and guidance, planning development activities.
  • Communicates Effectively – Communicating in a way that is clear, concise and easily understood with impact and credibility.
  • Leads Change and Innovation – Identifying the organizational requirements for future success and engaging in those activities.
  • Leadership Disposition – Demonstrating qualities expected of a senior Manager. Inspiring confidence and trust in others.
  • Leverages Diversity – Creating and maintaining an environment that enables everyone to contribute to their full potential.
  • Market, Sales and Customer Focus – Creating and seizing opportunities that provide superior returns for shareholders.


  • Internal
    • Head of Cards Banking Partnerships;
    • Partnerships Leadership Team;
    • Cards and Loans Leadership Team;
    • Customer Experience, Marketing and Digital Management;
    • Decision and Risk Management;
    • Compliance and Legal;
    • Credit Operations, Operations and Technology; and
  • External
    • Current White Label Partner across all stakeholder touchpoints
    • Credit Card Schemes (MasterCard)
    • Key product value-add service providers (e.g. insurance providers and rewards program managers)


Job Family Group:

Product Management and Development


Job Family:

Product Management


Time Type:

Full time


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