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Service Delivery Manager - Australia

PHI International - Perth, WA

Any Industry
Source: uWorkin



Each year we carry our partners on more than 20,000helicopter flights, making it possible for industries, essential services, andcommunities to operate and live in remote and difficult locations.

We support a range of international businesses across NewZealand, Australia, South East Asia, Africa, and Europe.

We fly because it is our calling. Our reputation is built onbeing one of the safest helicopter operators anywhere in the world – with asafety record to back it up. Every flight we take is guided by our core valuesof Safe, Efficient, Quality, Service.

We are seeking self-motivated and proactive individuals to fulfilthe role of Service Delivery Manager to bolster our expanding AustralianCommercial Team. Reporting to the Commercial Manager, successful candidateswill assist with the management and administrationof all PHI commercial contracts.

Acting as thecustomer focal point, the Service Delivery Manager will be the conduit betweenall PHI departments, customers and other stakeholders, ensuring businesscommunications are achieved efficiently and to the highest levels of customersatisfaction.

The Successful Applicant Willhave

  • Bachelor’sdegree or equivalent preferred in business management, administration orrelated discipline
  • Demonstrable(minimum 3 years) operating experience in the offshore helicopter, or aviationindustry
  • Preferably has worked in the past as either a licensed offshore helicopter pilot or a licensed offshore helicopter engineer
  • Demonstrable(minimum 3 years) aviation service contract administration experience
  • Demonstrable(minimum 3 years) aviation business development experience
  • Excellentunderstanding of aviation operations and aviation service contracts
  • Experiencewith customer communication, engagement and interaction
  • Thelegal right to live and work in Australia.
Key Responsibilities Will Include,but Are Not Limited To
  • Support the Commercial Manager with the day-to-day delivery and management of PHI contract activities;
  • Act as customer focal point, ensuring the accurate, concise and timely conveyance of relevant business information;
  • Source, secure and provide management and supervision of subcontracted service providers;
  • Coordinate with all PHI departments at various levels, including Finance, Safety & Quality, Flight Operations, Maintenance, Logistics & Human Resources on all commercial department matters;
  • Collate accurate data to create and present relevant, timely and functional customer presentations and reports; and
  • Participate actively in the end-to-end contract tendering life cycle, including formulation of RFI, RFQ, ITT and subsequent clarification responses.

Byjoining our team, you will work in a rewarding and professional environment,with a diverse team of people sharing ideas and experiences. In return for yourservice, we offer a generous employee benefits package and access to acomprehensive wellbeing platform that supports mental, physical, social, andfinancial wellness.

Successful applicants may berequired to travel domestically and internationally for work purposes fromtime-to-time; and are required to reside in Perth, WA. Assistance withrelocation may be considered.

Ifyou have the experience we are looking for, please register and apply throughour Career Centre description can be found.

Applications close on 9 May 2021, althoughshortlisting for interview may commence immediately.
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