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Claims Officer - Public Liability

QBE - Parramatta, NSW

Insurance & Superannuation
Source: uWorkin


Providing delivery of superior claims service, determining proper policy coverage to conclude, investigate, evaluate and negotiate assigned cases

Claims Officer – Public Liability

Location: Parramatta, NSW

Type: Full-Time, Permanent Position

Your part in a changing world

At QBE, we’re driven by our purpose – to give people the confidence to achieve their ambitions .

We are an international insurer and reinsurer offering a diverse portfolio of commercial, personal and specialty products, as well as risk management solutions. Our product portfolio includes property, motor, crop, energy, marine and aviation. We employee a team of more than 11,800 people, in 27 countries around the world.

The opportunity

We currently have an opportunity for an experienced Public Liability Claims Officer to join our Latent & Special Risk Claim Team in NSW on a permanent full-time basis. The role will see you proactively manage a portfolio of highly sensitive and confidential Liability claims ensuring that quality customer service is provided.

The key responsibilities for this role include the following, but not limited to:

  • Efficient management of the claims process, resulting in accurate completion and validation of claims
  • Interpreting policy coverage and determining if coverage applies to claims submitted, escalating issues as needed
  • Establishing and maintaining good client relationships with the insured, brokers, investigators, solicitors and the general public
  • Ensuring compliance with relevant statutory guidelines and standards
  • Initiation and completion of any recoveries from third parties
  • Self audit of claims files to ensure positive internal audits
  • Response to enquiries in an accurate, timely, professional and courteous manner within Privacy guidelines

Your story so far

  • Strong technical understanding and ability to manage complex portfolio of bodily injury and product liability claims
  • Understanding of underwriting procedures for a diversified liability portfolio and a proven ability to understand and interpret relevant policy wordings
  • Ability to engage, instruct and work with relevant providers including loss adjusters, lawyers and consultants
  • Expert understanding of, and demonstrable application of, the General Insurance Code of Practice
  • Ability to build and maintain strong client/customer relationships
  • Ability to maintain a high level of confidentiality and resilience
  • Good problem-solving skills - ability to interpret technical / investigation / medical reports to make sound business decisions
  • Ability to participate in alternative dispute resolution

We are here to support you

We are proud to have been Voted #5 in the 2019 Top 20 Australian Workplaces for New Dads - HBF Direct Advice for Dads and we achieved Gold employer status in the 2019 Australian LGBTI Inclusion Awards.

We also offer a range of benefits to help provide holistic support for your work life, whatever your circumstance.

As a QBE employee, we will offer you:

  • Flex@QBE leave to enhance your work/life integration
  • Our ‘At My Best’ wellbeing program, which includes a free 12-month subscription to Headspace
  • Access to ‘Share the Care’ – 12 weeks’ flexible leave for new parents inclusive of paid superannuation
  • Income protection insurance and reimbursed Death and Total Permanent Disability insurance premiums
  • Access to REACH My Best - free holistic wellbeing coaching, nutritional, financial and legal advice and confidential counselling
  • Discounts on insurance products, car hire, hotels, goods and services
  • Benefits through our various sports and arts sponsorship partners such as free and discounted tickets.

Join us.

Click APPLY to submit your application. Successful applicants will need to complete work rights, police and credit checks through our online provider as a condition of employment.

Applications Close: COB 30th May 2021

QBE recognise the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with access requirements, alternative work arrangements or you would like to connect with one of our networks please contact us at recruitment@qbe.com .

Number of Openings:

Number of Openings:


How to Apply:

To submit your application, click "Apply" and follow the step by step process.

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.