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Reservations Consultant

Accor HQ - Mungindi, QLD

Hospitality, Travel & Tourism
Source: uWorkin


Accor is a world leader in the hotel industry, present in 110 countries, with more than 5,000 hotels and 10,000 restaurants and bars. The group deploys an integrated hotel ecosystem that is among the most diversified in the sector, notably associating luxury and high-end brands, mid-range and economic offers, exclusive lifestyle concepts, venues for shows and entertainment, clubs, restaurants and bars, private residences, shared accommodation, concierge services and co-working spaces. Accor thus has a portfolio of incomparable brands, led by more than 300,000 employees around the world. More than 65 million members benefit from the group's complete loyalty program, ALL - Accor Live Limitless,.

The Accor Apartments & Leases Reservations Team is situated right in the heart of Surfers Paradise in our Corporate Offices. We are looking for guest obsessed and adaptable Reservations Consultants that will join a team of friendly and passionate consultants who take pride in building rapport with our clients and providing excellent service is given when booking hotel accommodation for over 140 hotels based in Australia, New Zealand and Hawaii!

This Casualrole requires the successful candidate to be available to work a rotating roster of varying shifts from Monday to Friday 7am-7pm and Saturday and Sunday 9am-5pm, and has the opportunity to lead into Part Time or Full Time roles for the right candidate!

The Role

Reporting to our Shift Supervisors, an average day will include:

  • Delivering EXCEPTIONAL CUSTOMER SERVICE via the telephone and email, ensuring their Apartments & Leases experience exceeds their expectations
  • Building RAPPORT with guests to establish loyalty
  • Offering a PERSONALISED AND CUSTOMISED reservations experience
  • Developing an EXTENSIVE KNOWLEDGE of hotels and destinations
  • ESTABLISHING RELATIONSHIPS with operational Team Members
  • Ensuring a high degree of ACCURACY when handling emails and entering bookings
  • ASSISTING and RESOLVING any guest complaints in a timely and professional manner to the best of your ability.

What will it take?

  • Have a minimum of one year experience in a fast paced Customer Service environment - this could be retail, hospitality or even a call centre environment!
  • Be extremely friendly and passionate about the hospitality industry
  • Have some hospitality or tourism experience (desired but not required)
  • Have exceptional attention to detail
  • Take pride in their professional appearance
  • Enjoy problem solving with a flexible and willing approach to work under pressure
  • Be at an intermediate level of Microsoft Excel, Word and Outlook
  • Be confident, adaptable and willing to learn

What do you get?

  • Gain exposure to working for a leading accommodation provider that has endless opportunities to fast track your career;
  • Learn and be mentored from industry professionals;
  • Have the opportunity to put forward new ideas and processes to improve overall operations;
  • Access discounted hotel accommodation rates all over the world and discounts with our industry partners like Virgin Australia, JB Hi Fi and others!

If you're an energetic person looking to work in the hospitality industry with a passion for customer service, Apply now!

Want to know what it’s like working with AccorHotels Apartments & Leases? Follow us on @keepupwithAL or visit www.jobsataccor.com.au