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Operations Manager

Wing - Brisbane Grove, NSW

Manufacturing & Industrial
Source: uWorkin


About Wing

Wing is reshaping the future of delivery. We are an on-demand drone delivery service that can deliver food, medicine or other items within minutes. We’ve also developed an unmanned traffic management platform to safely route drones through the sky. Our service is faster, safer and produces far less pollution than traditional delivery. Originally created in 2012 within X, the Moonshot Factory, Wing is now an Alphabet company.

About The Role

Wing is looking for an Operations Manager to join our National Operations team based in Brisbane, Australia. The Operations Manager will run daily operations, with the goal of matching capability with supply and demand and ensuring the Wing Delivery system is meeting all daily and monthly targets. You will work with the flight operations team, merchant and account management team, and with senior management to meet critical KPIs. You will be outcome focused, highly quantitative in your decision making, and comfortable with building and using dashboards using a variety of tools.

The ideal Operations Manager will be an agile and can keep their finger on the pulse of multiple sites across Australia and be able to make rapid decisions. The ideal candidate will be an excellent communicator, able to understand a big picture and how it translates to daily and hourly goals, collaborate effectively with a broad team of highly skilled people, and has management experience. Finally, the Operations Manager should be comfortable and flexible with constant change as we continue to grow and expand.

This role will require work on weekends as part of a rolling shift, as part of an operations team.

What You’ll Do

  • Oversee and actively manage daily operations across Australia as they relate to supply and demand growth
  • Ensure Wing-AU hits their weekly and monthly delivery goals, ensuring that our supply and demand growth are matched and grow in tandem
  • Develop and oversee the execution of sales initiatives through the supply of delivery services to meet demand
  • Use and potentially build and develop dashboards using Google Sheets (and SQL if possible) to manage operations
  • Meet and exceed KPIs and delivery targets
  • Provide daily and weekly operational reports
  • Run monthly operational performance evaluation review
  • Proactively pursue efficiency opportunities
  • Be a brand ambassador and reflect company values at all times
  • Work independently within an operations environment, coordinating multiple teams and directing outcomes.
What You’ll Need :
  • Business or Business Administration degree (or equivalent)
  • 8+ years of experience in operations, especially in logistics marketplaces
  • 2+ years of management experience
  • Ability to work in a fast-paced environment and within a non-traditional work schedule
  • Extensive knowledge of Google Suite products
  • Comfortable operating in an electronic management environment
  • Passion or interest in aviation
  • Previous experience in operations rooms/environments.

Brisbane Grove, NSW

Manufacturing & Industrial


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