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Concierge Team Member

Assetlink - Mungindi, QLD

Trades & Services
Source: uWorkin



Established in 1993, Assetlink is an Australian owned facilities services provider with over 3000 people serving over 1200 customers in Australia and New Zealand. Specialising in the provision of standalone cleaning and security services or a tailored integrated solution. Assetlink support businesses to manage their assets and operations in the commercial, retail, aviation, health & aged care and mining sectors.

As a Concierge team member, you will introduce people to the exciting world of Pacific Fair Shopping Centre, turning curious visitors into loyal customers. Pacific Fair is the Gold Coasts unmissable shopping mecca right in the heart of Broadbeach, with over 400 stores, Pacific Fair is a favourite of local and international guests. You will be part of the Assetlink / Pacific Fair Concierge team focused on providing our customers with exceptional experiences and ensuring that optimal customer service objectives are achieved.

This position will require flexibility across 7 days as there will be weekends and late-night trading involved leading up to the Christmas period.


  • Greet and welcome customers
  • Proactively assist customers, anticipating their needs and responding in a timely and professional manner
  • Undertake all tasks as required to ensure a seamless and professional outcome
  • Organising the administration and loan of mobility equipment
  • Updating spreadsheets
  • Gift card sales and reconciliation
  • Ability to be flexible, multi-task and work under pressure to meet tight timelines
  • High level of communication
  • Work with due care and consideration to safeguard own health and safety and health and safety of others
  • Provide support to the Concierge Services Manager and Concierge Supervisor
Skills and Experiences:
To be considered for this role you must possess:
  • Excellent customer service skills
  • Exceptional communication skills (verbal and written)
  • Previous experience working within a similar role
  • Availability to work a variety of shifts, including mornings, nights and weekends
  • Ability to handle complaints and resolve in a calm manner
  • Excellent time management and organisational skills
  • Ability to follow instructions, systems, procedures and processes
  • Good computer literacy in software such as the Microsoft Office Suite
  • Reliable and hard-working attitude
  • Positive attitude, integrity and ethical behaviour
  • Must have full work rights in Australia
If you're a highly motivated and enthusiastic individual with a commitment to providing excellent service and would like to be part of a key onsite team, then please submit your cover letter and resume, outlining your relevant cleaning industry experience by clicking the 'Apply' button below.

Due to a very high number of applicants, only those that are shortlisted will be contacted.

Assetlink’s Diversity Commitment:
Assetlink is committed to maintaining, growing and supporting our diverse and inclusive culture, by seeking and promoting diversity within each of our work sites. We welcome and encourage applications from diverse community groups and ages including Aboriginal and Torres Strait Islander, LGBTQIA, people with disabilities, women, and other diversity groups. Currently, Assetlink is representative of around 80 nationalities, speaking 59 different languages. Assetlink recognises the benefits of diversity in creating amazing customer experiences, increasing productivity and encouraging business growth.’