Simply Hired - Australia Plains, SA
Aviation Operations Delivery Lead
Job Reference Number 15238
Classification Executive Level 1 (Senior Professional Officer Grade C)
Group Business Solutions
Program Aviation, Land & Maritime Transport
Location Brisbane, 4000 or Docklands, 3008
Working hours Full time
$95,800 to $107,909, plus an additional 15.4%
Closing Date Thursday, 6 June 2019 at 11:30pm AEST
Applicants Australian Citizenship – see Eligibility Requirements
A degree or diploma of an Australian institution, or a
comparable overseas qualification which is appropriate to
the duties; OR other comparable qualifications, which are
appropriate to the duties
Dr Brett Anderson, General Manager Aviation, Land and
Contact Officer Maritime Transport, (03) 8638 8238,
The Bureau of Meteorology is one of the few organisations that touches the lives of all Australians
and all Australia, every day.
We are Australia's national weather, climate and water agency, in the Environment and Energy
portfolio of the Australian Government, operating under the authority of the Meteorology Act 1955
and the Water Act 2007. We have expertise and services to help Australian prepare and respond to
the realities of their natural environment, including droughts, floods, fires, storms, tsunami and
Our products and services include observations, forecasts, analysis and advice covering Australia's
atmosphere, water, oceans and space environments. We also undertake scientific research in
support of our operations and services. Through regular forecasts, warnings, monitoring and advice,
we provide one of Australia's most fundamental and widely-used public services.
Our employees and contractors work across Australia and remote islands, providing services from
the Antarctic to beyond the equator, and from the Indian Ocean to the Pacific.
We have strong relationships with our customers and partners, including the aviation, agriculture,
energy and resources, national security and emergency services sectors, as well as international
science and meteorological agencies, State and Local governments and the Australian community.
We are also Australia's representative at the World Meteorological Organization and related
international meteorological treaties and agreements.
The Aviation, Land and Maritime Transport (ALMT) Program is responsible for delivering the Aviation
Meteorological Services (AMS) portfolio, which provides the aviation industry with specialised
meteorological services contributing to efficient and effective aviation operations within the
Australian Flight Information Regions and the Asia-Pacific Region.
The Bureau's Aviation service provides aviation users with meteorological information necessary for
safe and efficient civil aviation operations. The service includes the provision of observations,
forecasts, warnings and advisories, and is provided within the technical and regulatory framework of
the International Civil Aviation Organization (ICAO) and the World Meteorological Organization
We are seeking an experienced and motivated Aviation Operations Delivery Lead with demonstrated
experience in meteorological operations, preferably in aviation operations, to assist the operations
delivery team to maintain a high level of service delivery and identify and implement service
This position would suit an applicant with outstanding communication skills, who has a high degree
of initiative and ability to self-manage. Experience establishing strong working relationships with
operational meteorologists, employing a consultative and influencing approach is essential.
Reporting to the National Manager Aviation Operations, the successful applicant will work alongside
the Aviation teams to deliver outstanding value to the Australian and international Aviation industry
The Aviation Operations Delivery Lead will be required to:
1. Manage and coordinate all activities associated with the aviation Quality Management System
including the development and continual improvement of the policies and procedures required to
achieve operational excellence and maintain ISO-9001 certification.
2. Develop, maintain and review all Standard Operating Procedures to ensure that the Aviation
Operations teams delivers on all requirements as outlined in the Aeronautical Services Handbook
and emerging industry requirements resulting from changes in Australian and international
aviation policies and regulatory changes.
3. In consultation with the Quality Assurance Unit, validate quality processes and development of
quality improvement action plans to resolve non-conformances and for the implementation of
4. Prepare quality documentation and reports by collecting, analysing and summarising information
trends to identify opportunities for continuous quality improvement.
5. Assist the Supervisory Meteorologists by providing coaching and mentoring to operational
meteorologists in relation to operations delivery tasks.
6. Assist with the supervision of meteorologists in non-operational and project roles (off-rosters) and
within met program.
7. Work with other teams, including Observations and Digital and Data Group to resolve operational
issues and implement measures to mitigate the impact of ITC issues on the operations teams.
8. Participate in projects which may arise from time to time which are related to the QMS or
operational improvement activities.
9. Provide input into opportunities for aviation meteorologist industry visits and identify
opportunities for meteorologists to work on quality improvement initiatives to deliver value to
10. Represent the Bureau at inter-departmental, national, and international conferences and
committees, acting as an advocate for the ALMT Program and for Aviation Meteorological Services
11. Support Bureau Work Health and Safety (WHS) initiatives, ensuring compliance with Bureau WHS
procedures and policies. Demonstrate commitment to APS Values, Employment Principles, Code
12. Actively work across the enterprise in the ‘Bureau Way’, to ensure a workplace that is safe and
diverse, where people grow and are empowered to excel, and where customers come first, trust
the Bureau and consider that we are a pleasure to work with.
The ideal candidate for the Aviation Operations Delivery Lead role will be able to demonstrate the
following skills, knowledge and experience:
1. Operational Experience
Demonstrated experience in working in and delivering improvements in a 24/7 shift-based
operational environment. Appropriate experience in delivering services in a science or
engineering based context. Experience in the aviation sector or meteorology would be an
2. Results Focused
A results focus with track record for delivering against an agreed set of KPIs with government
and industry. Engages with risk and shows personal courage to enable delivery.
3. Stakeholder Relationship Management
Demonstrated skills in building productive relationships with stakeholders, clients, senior
management and other teams. High level negotiation skills including the ability to facilitate
Proven communication skills, including the ability to communicate technical issues effectively on
a business level, particularly in clarifying customer and industry requirements and developing
and communicating QMS action plans and reports to ensure quality improvement initiatives are
implemented in accordance with customer needs and industry requirements.
5. Quality Management Systems
Knowledge and understanding of the application of quality management systems, e.g. ISO9001.
Demonstrated experience in developing and maintaining operational procedures in line with
quality requirements. Experience in preparing for, and participating in, external audits and
implementing quality improvement action plans would be highly valued.
6. Social Justice
A demonstrated knowledge and understanding of the Bureau of Meteorology's Social Justice
Strategy, the APS Values and Code of Conduct and a commitment to their implementation in the
All criteria are important and are rated equally.
The selection process will establish a merit list that may be used to fill similar positions within 12
How to Apply
Your application will consist of a resume, including contacts for 2 referees and provide a 'one page
pitch' (maximum 1000 words) outlining your skills, knowledge and experience, and why you should
be considered for this vacancy.
When addressing the selection criteria, you should take into consideration the position overview,
the job responsibilities, the selection criteria and the relevant section of the Integrated Leadership
System (ILS) and APS work level standards when writing your response.
Where possible include specific examples of your work experience that relate to the job using the
Situation What was the situation?
Task What tasks were involved in that situation?
Action What actions did you take?
Results What were the results of those actions?
The Bureau of Meteorology is committed to supporting the employment and career development of
people with disability. RecruitAbility applies to this vacancy. Under RecruitAbility you will be invited
to participate in further assessment activity for the vacancy if you choose to apply under
RecruitAbility; declare you have a disability; and meet the minimum requirements for the position.
We provide reasonable adjustments such as access, equipment or other practical support at relevant
stages of the recruitment process.
To find out more about the employment conditions at the Bureau, please refer to the Bureau of
Meteorology Enterprise Agreement 2018.
For further information on our recruitment process and how to apply refer to our careers website.
Should you experience any difficulties with accessing the eRecruit system and applying online, please
contact the Recruitment Unit by email firstname.lastname@example.org or phone 03 9669 4401.